We aim to process and dispatch orders as quickly as possible.

• For deliveries in the Karnavati: two working days unless we are exceptionally out of stock in which case we will let you know in advance.
• For deliveries in the rest of India: five to six working days unless we are exceptionally out of stock in which case we will let you know in advance.
• For deliveries in the rest of the world: At this moment, we don’t deliver outside India.
• Suryan Organic reserve the right to refuse confirmed orders that are customer approved but without enough funds will not be processed.
• Delivery of Goods will take place at the Delivery Address specified by you during the Order process. You will need to submit a separate Order for Goods where you require multiple delivery destinations.
• If you are not personally available to accept delivery, you may appoint a representative to do so in your place.
• On delivery, the Delivery Agent may require you or your nominated representative to provide them with proof of identity, such as photo identification or proof You or your nominated representative may be required to sign a delivery manifest to confirm that the delivery has taken place. If you refuse to sign the delivery document, this will be taken as a refusal to accept the delivery.
• You agree to give us as much detail as possible about particular features of the Delivery Address to ensure delivery can take place.
• Please inform us of any missing/damaged items or delivery issues within 24-48 hours of the "delivered" status update. For complaints about missing/damaged products, kindly provide an unpacking video. Our support team is here to assist you promptly. Your feedback helps us improve our services. Thank you!