2020

Shipping Policy:-

  • It is our sincere endeavor to process and dispatch your orders as quickly as possible.

  • For all orders we normally charge a flat shipping rate of Rs100 for all delivery locations within Bharat (India). However, customers also have the option of choosing  FedEx  as their delivery agent in which case delivery charges may be higher based on weight of the shipment and the delivery location .

  • For deliveries in Bharat: order is normally dispatched on the same day or on the subsequent working day, and normally delivered to you within 7 working days. In rare cases where an order has taken longer to deliver, we request you to check the order tracking details sent to you by email or get in touch with us at [email protected].

  • For deliveries in the rest of the world: At this moment, we don’t accept orders for delivery outside Bharat.

  • Suryan Organic reserves the right to refuse confirmed orders that are approved by the customer but where payment status is still pending.

  • Delivery will be made at the address specified by you while placing the order. For multiple delivery destinations, you will need to submit separate orders for each delivery destination.

  • If you are not personally available to accept delivery, you may appoint a representative to do so in your place.

  • While affecting delivery, the delivery agent may require you or your nominated representative to produce a proof of identity, such as a valid Aadhar Card, Passport, Driving License, Election Card or PAN Card.

  • You or your nominated representative may be required to sign a delivery manifest to confirm that the delivery has taken place. If you refuse to sign the delivery document, this will be taken as a refusal to accept the delivery.

  • You agree to give us as much detail as possible about particular features of the Delivery Address to ensure smooth and timely delivery.

  • Eligible shipping speeds and their charges are displayed based on the item(s) in your cart and the delivery address.

Tracking Your Order:-

  • We shall send you an email containing tracking details when we dispatch your order. In this email, you will see a link to track your order via our courier partner’s website. You can then track your order in real time.

General  Return  & Refund Policy:-

  • Products are returnable within the Terms & Condition if you’ve received them in a condition that is physically damaged, has missing parts, is defective or different from their description on the product detail page on sose.in.

  • Return will be processed only if:-

it is determined that the product was not damaged while in your possession;
the product is not different from what was shipped to you;
the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact).

  • For any other  product related issues, please contact us directly at  [email protected] .

  • Final Decisions relating to General Return & Refunds are at the sole discretion of the management of www.sose.in.